Privacy Policy

1. Overview & Operating Entity

DigiKawal is an initiative providing AI sales automation services, operated by Creative Concepts, based in Lucknow, India.

This policy describes how we handle information submitted through our website (https://digikawal.com/) when requesting an Enquiry-to-Customer Conversion Audit or contacting us directly.

2. Information We Collect

We collect only the information you explicitly provide when submitting our conversion audit request form:

• Full Name: To identify who we are communicating with.
• Business Name: To understand your organisation and context.
• WhatsApp / Phone Number: To coordinate and discuss your audit request.
• Monthly Enquiry Volume: To assess operational fit and system requirements (e.g. Fewer than 50, 50–200, 201–1,000, More than 1,000, or Not sure).

3. Purpose of Collection

The information you provide is collected and used strictly for the following purposes:

• To evaluate your current enquiry handling and sales follow-up process.
• To contact you via WhatsApp, telephone, or email regarding your conversion audit request.
• To discuss whether DigiKawal’s AI sales automation systems are a suitable fit for your business.

We do not sell, rent, or trade your contact information to third parties for marketing purposes.

4. Communications & Consent

By ticking the consent checkbox on the conversion audit form, you agree to receive direct communications from DigiKawal / Creative Concepts regarding your request. You may opt out of further discussions at any time by replying directly to our message or contacting us.

5. Website Analytics & Cookies

We use Google Analytics 4 (Measurement ID: G-F47EXZ9VYQ) to understand aggregate website traffic and visitor interactions. This service uses cookies and anonymous client identifiers to measure user engagement metrics, such as pages visited, audit request submissions, and clicks on WhatsApp or phone contact links.

Privacy & Data Minimisation: We do not transmit form field entries, personal names, business names, phone numbers, email addresses, or prospect identities to Google Analytics. Ingestion of audit requests is handled separately through our secure backend.

You can manage or disable cookies via your browser settings or install the Google Analytics Opt-out Browser Add-on to prevent your browsing data from being used by Google Analytics.

6. Contact & Questions

For questions regarding this policy or the handling of your request details, please contact: