Refund & Digital Product Policy

Digital Product

The Repeat Customer Kit is supplied electronically as a digital PDF product.

No physical product is shipped.

Refunds After Digital Delivery

Because digital products can ordinarily be accessed, downloaded and retained immediately after delivery, purchases are generally non-refundable once access to the purchased digital product has been successfully provided, subject to applicable law.

Please review the product description, contents and other information available on the sales page before completing your purchase.

We Will Assist With Genuine Problems

Please contact us if:

• You were charged more than once for the same purchase
• Your payment was successful but you did not receive access to the product
• The supplied download is technically inaccessible or corrupted
• You believe you were incorrectly charged
• You experience another genuine payment or delivery problem

We will review legitimate cases and provide an appropriate resolution.

Depending on the circumstances, this may include restoring download access, supplying a replacement copy or, where appropriate or legally required, issuing a refund.

Duplicate Payments

If you are charged more than once for the same purchase, please contact us with the relevant transaction details.

After verification, an eligible duplicate charge will be refunded through the appropriate payment process.

Failed or Pending Payments

If money appears to have been deducted but the transaction is shown as failed or pending, the payment may be automatically reversed by your bank or payment provider.

The time required for such reversal can depend on the payment method, bank and payment service provider.

If the issue remains unresolved, contact us with the transaction details and we will assist with verification where reasonably possible.

Download or Access Problems

If your payment was successful but you are unable to download or access your purchased product, please contact us.

We will make reasonable efforts to restore access or provide another legitimate method of receiving the product you purchased.

Change of Mind

Because the product is digital and access is provided electronically, a refund will generally not be offered solely because you changed your mind after receiving access to the product, subject to applicable law.

Requesting Assistance

For payment, delivery or refund-related assistance, contact:

Please provide your:

• Name
• Purchase date
• Payment/transaction reference
• Brief description of the issue

This will help us investigate the matter efficiently.