Legal & Compliance
Grievance Redressal Policy
Last updated: August 2026 | Operating Entity: Creative Concepts
1. Policy Overview
Creative Concepts is committed to providing prompt and transparent grievance redressal in compliance with applicable consumer protection and digital intermediary standards in India.
2. Grievance Officer Coordinates
If you have complaints or concerns regarding our services, privacy handling, or digital communications, you may direct your complaint to the Grievance Officer:
Grievance Officer: Kawaljeet Singh Kochar
Designation: Compliance & Operations Head
Entity: Creative Concepts
Grievance Email: info@digikawal.com
Address: S-86/16, Madhur Milan Complex, D-Block, Lucknow, Uttar Pradesh 226017
3. Resolution Timeline
All submitted grievances will be acknowledged within 48 business hours. We aim to address and resolve any complaints within 15 to 30 business days from the date of receipt.