DigiKawal — Digital Solutions by Creative Concepts
Back to Solutions
MESSAGING
Creative Concepts

Business Messaging (SMS, RCS, Voice & IVR)

Reach customers through SMS, RCS, Voice and IVR for notifications, promotions, reminders and automated business communication.

Discuss This Solution

Solution Overview

Business messaging gives businesses additional ways to communicate with customers beyond WhatsApp—from important SMS notifications to richer RCS messages and automated voice interactions.

DigiKawal helps businesses plan and implement practical messaging workflows using SMS, RCS, Voice and IVR based on the communication requirement, customer journey and applicable platform or regulatory requirements.

Ways Businesses Can Use These Channels

Customer Alerts & Notifications

Send confirmations, reminders, service updates and other important customer communications through SMS.

Promotional Messaging

Reach eligible customers with relevant promotional campaigns using appropriate messaging channels and compliant communication processes.

RCS Rich Messaging

Create richer mobile messaging experiences using supported RCS features such as branded content, images and interactive actions.

Automated Voice Calls

Use automated voice communication for reminders, alerts, confirmations and selected customer workflows.

IVR Call Flows

Guide callers through structured menu options and route conversations based on their requirements.

Multi-Channel Communication

Choose or combine messaging channels based on the type of communication and the customer journey.

Core Implementation Areas

DLT-Compliant SMS Messaging
RCS Rich Business Messaging
Cloud IVR & Automated Voice Workflows
Customer Notification & Campaign Workflows
Messaging API & System Integration
Compliance & Operational Standards

SMS and other business messaging implementations are planned in accordance with applicable telecom regulations, DLT requirements, platform policies and messaging guidelines.

Discuss Your Business Messaging Requirements

Tell us how you need to communicate with your customers, and we'll help you identify the right messaging approach.

🇮🇳+91